Chris Pennell
About Me //Case Studies  //Resume
Chris Pennell
About Me //Case Studies  //Resume

Hi, I'm Chris.

Fractional Head of Product & UX

My Journey

I specialize in UXOps, product strategy, and business growth, helping enterprise SaaS companies optimize AI adoption, scale innovation, and drive revenue through behavior-driven UX. My career has been built at the intersection of design, technology, and business, where I create strategic product experiences that fuel market expansion, user engagement, and long-term differentiation.

With a foundation in UX research and design, I evolved into product leadership, guiding cross-functional teams to refine product-market fit, integrate AI, and optimize digital transformation strategies. Unlike traditional UX, my UXOps methodology leverages ethnographic research, operational efficiency, and strategic growth frameworks to build frictionless, high-impact digital products.

Now, as I pursue my MBA at Rice University (2024-2026), I am further refining my expertise in business leadership, go-to-market strategy, and scalable product innovation. My mission is to bridge UX and strategy—creating accessible, AI-driven, and revenue-generating products that lead industries and enhance the user experience at scale.

At my core, I believe in de-risking innovation, maximizing adoption, and uncovering Blue Ocean growth opportunities through UX strategy and customer-driven insights.

What Sets Me Apart?

As a Fractional Head of Product & UX, I partner with B2B tech leaders to transform complex challenges into scalable, market-leading solutions. My UXOps approach helps organizations eliminate friction, increase adoption, and accelerate digital transformation—ensuring every decision delivers measurable business impact and competitive differentiation.

Goals and Aspirations

I am committed to leading discovery initiatives, scaling UXOps, and driving AI-powered product innovation. I’m open to full-time, fractional, and consulting opportunities where I can drive UXOps transformation, mentor product teams, and push the boundaries of AI-driven UX design.

Beyond projects, I value strategic collaboration and networking—always eager to connect with like-minded professionals, explore partnerships, and drive meaningful impact.

My Focus:
🚀 Leading discovery & UXOps for complex digital products
📊 Defining data-driven UX / AI adoption, and product strategies
🤝 Cross-Functional Leadership to accelerate growth and reduce friction.

At my core, I’m dedicated to building high-performing, market-leading products—and learning every step of the way.

Personal Interests

In addition to my professional pursuits, I am passionate about reading and nature. You can often find me hiking on the weekend when the weather is nice.

Case Studies

Canyon Ranch

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Jintronix

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SAG-AFTRA

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Track. Teach. Train.

View Project